A Research Framework for Empirical Studies in Organizational Memory

In 1991, Walsh and Ungson (271 de$ned an organizational memory PM) research agenda encompassing three sequential phases: (I) assessing the structure of OM; (2) parsing the OM acquisition, retention, and retrieval processes; and (3) assessing the consequences of OM One way for researchers to address Walsh and Ungson ‘s research agenda and enable OM to evolve as a research domain is by theory testing through hypothesis generation and empirical research. This paper de$nes an initial research j?amework for guiding empirical studies of OM based on a widely accepted CSCW research f?amework, and describes an exploratory laboratory study based on factors identi$ed in thisframework.